We are confident that you will like IMIRROR products. However, If you're dissatisfied with your IMIRROR products for any reason at all, simply notify us within 30 days of the delivered date. You will pay for return shipping except in the case of a manufacturing issue.
Please note that the 30-day return policy is currently only available in the U.S. Accessories do not support returns unless they are damaged on arrival.
To return an item, please contact us via email at firstname.lastname@example.org.
Requesting a Return
Your IMIRROR product comes with a 30-day return policy after delivery. Shipping costs incurred for returns will be deducted from the refund.
In your request, please include the following information:
- Your email.
- To ensure a safe return to IMIRROR, you must use the original box. If some items in the set are not present, and/or the packaging is damaged, a restocking fee may apply.
- The email should contain:
- Photos that clearly show the appearance of all sides of the product
- Photos of the complete accessory display
- Photos of the original packaging
A brief explanation of the reason for return; this will be help to us better improve our product.
Please ensure the IMIRROR is packaged correctly. Due to its size and weight, it is very important to follow these instructions closely to avoid damage. IMIRROR may deduct from your refund if the returned product is damaged upon return.
Please note that the 30-day money-back guarantee must meet the following requirements:
- The product and accessories with the original packaging.
- The product and accessories shouldn't be any cracks, dents, scratches, or any factors that may affect re-sales.
The customer service team will confirm with you the return reason, and will also need you to provide the product and package photos from different angles.
In order to successfully receive the returned goods, please inform us of the tracking number in time after the goods are sent. If due to customer or logistics reasons, the warehouse does not receive the return, we will not issue a refund.
Once your return has been received, please allow us up to 10 business days to process your refund. For the bank 7-10 business days is typically needed for credit to be returned to your card. For disputed orders, it may take 3-6 months to resolve.
Kickstarter/Indiegogo Return & Refund Policy
Please note that while all of our products are backed by the IMIRROR warranty policy, we do not currently offer refunds or returns for products purchased on Kickstarter/Indiegogo.
Cancel order or change address
All workday orders in the US are usually picked up by the courier company within 24 hours, and the tracking number will be available within 48 hours.
If you need to cancel the order, please contact customer service at email@example.com to check whether your order has been picked up. If not, we will try to cancel the order or change the address for you, but this does not guarantee success. Any resulting losses shall be at the customer's expense.
If your order has been picked up, regardless of whether you have received the tracking number or whether there is tracking information, the order can't be canceled and the address can't be changed. Because in such case, the goods have been handed over to the courier company for processing, and their status will not be under our control. If you still choose to cancel the order, you can choose to reject it when the goods arrive, and then apply for a refund. We will process the refund within 10 working days after confirming the receipt of the returned package, and deduct the round-trip shipping fee. If due to customer or logistics reasons, the warehouse does not receive the package rejected by the customer, we will not issue a refund.